Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support
  1. Support
  2. codefortynine Atlassian Apps

Technical support

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"133e9cc38a00985d082497c392ad1ec9329e2d8f_lout","branding":{"id":"1","key":"atlas","name":"codefortynine Atlassian Apps","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#1b1e3f","headerLinkColor":"#ffffff","headerLinkHoverColor":"#303463","headerLinkHoverBGColor":"#303463","headerBadgeColor":"#303463"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cb4ef208-58e8-4f70-a35e-f1adcc1c599a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMWFmZDI2MC1mODM4LTRhMjUtYmRjYS1iNjZhNDdhZDY5OTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNGVmMjA4LTU4ZTgtNGY3MC1hMzVlLWYxYWRjYzFjNTk5YSI6WyJyZWFkIl19LCJleHAiOjE3NzY3MDI5MDcsIm5iZiI6MTc3NjcwMjMwN30.Wpk8zhDKck0Fw9GVX3yqzafEwZhpaqDc3JdOgX_cxHU&client=31afd260-f838-4a25-bdca-b66a47ad6990&mode=fit","logoId":"cb4ef208-58e8-4f70-a35e-f1adcc1c599a","isLogoAvailable":true,"helpCenterTitle":"Welcome! Request support for codefortynine apps from the options provided.","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome! Request support for codefortynine apps from the options provided.","sharedPortalName":"Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0565ff","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"atlas","projectId":10011,"serviceDeskId":1,"name":"codefortynine Atlassian Apps","description":"<p>Welcome to the Support for our <a href=\"https://marketplace.atlassian.com/vendors/1213041/codefortynine-gmbh\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Atlassian Apps</a>!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"107","name":"Feature requests","descriptionHtml":"","callToAction":"Feature requests","introHtml":"<p>Any ideas on where we can improve? We are all ears!</p>","icon":10498,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"104","name":"General partner requests","descriptionHtml":"<p>Do you want a promo code for your internal Jira instance or demos? Want to work with us on future projects? Write us!</p>","callToAction":"General partner requests","introHtml":"<p>Contact us here if you are a solution partner working in the Atlassian ecosystem and want to collaborate with us.</p>","icon":10499,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[25],"key":""},{"id":"106","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Questions regarding licensing or billing.</p>","icon":10496,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10627,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10627","groups":[1],"key":""},{"id":"115","name":"Request app discount for Advanced Partners","descriptionHtml":"","callToAction":"Request app discount for Advanced Partners","introHtml":"<p>Get your discounts as an official Advanced Partner of codefortynine.</p>","icon":10585,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[25],"key":""},{"id":"112","name":"Security requests","descriptionHtml":"","callToAction":"Security requests","introHtml":"<p>Contact us regarding any security concerns or security assessments.</p>","icon":10593,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[1],"key":""},{"id":"105","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10469,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"86","name":"In-app request","descriptionHtml":"","callToAction":"In-app request","introHtml":"<p>Request received from within an app.</p>","icon":10467,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"10","name":"Widget request","descriptionHtml":"","callToAction":"Widget request","introHtml":"<p>Request received from the Widget.</p>","icon":10491,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":25,"name":"Partner Requests"}],"orderMapping":{"1":[107,105,106,4,112],"25":[104,115]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ATLAS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMWFmZDI2MC1mODM4LTRhMjUtYmRjYS1iNjZhNDdhZDY5OTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTIzMDkxNTg1OSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NzAzNTA3LCJuYmYiOjE3NzY3MDIzMDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.BU3Vpf1fAB0ES_OO6EFStmNM5vz_El49Kh2P_koxkUg","targetCollection":"upload-user-collection-1230915859","endpointUrl":"https://api.media.atlassian.com","clientId":"31afd260-f838-4a25-bdca-b66a47ad6990","tokenDurationInMins":20}},"reqCreate":{"id":105,"projectId":10011,"issueType":{"id":"10009","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10469,"iconUrl":"https://codefortynine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10349","fieldConfigId":"10540","label":"App","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10352","label":"Advanced Bulk Edit for Jira","selected":false,"children":[]},{"value":"10363","label":"Cascading Custom Fields for Jira","selected":false,"children":[]},{"value":"10353","label":"Comment Custom Fields for Jira","selected":false,"children":[]},{"value":"10354","label":"Comment History Log for Jira","selected":false,"children":[]},{"value":"10355","label":"Deep Clone for Jira","selected":false,"children":[]},{"value":"10356","label":"Dynamic Custom Fields for Jira","selected":false,"children":[]},{"value":"10358","label":"External Data for Confluence","selected":false,"children":[]},{"value":"10359","label":"External Data for Jira Fields","selected":false,"children":[]},{"value":"10360","label":"Google Calendar for Confluence","selected":false,"children":[]},{"value":"10632","label":"Merge Agent for Jira","selected":false,"children":[]},{"value":"10364","label":"Quick Filters for Jira Dashboards","selected":false,"children":[]},{"value":"10365","label":"Slack for Confluence","selected":false,"children":[]},{"value":"10366","label":"Snipe-IT for Jira","selected":false,"children":[]},{"value":"10367","label":"Version Sync for Jira","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/105","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/105","calendarParams":{"firstDay":0,"date":"2026-04-20T18:25:07+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMWFmZDI2MC1mODM4LTRhMjUtYmRjYS1iNjZhNDdhZDY5OTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTIzMDkxNTg1OSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NzAzNTA3LCJuYmYiOjE3NzY3MDIzMDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.BU3Vpf1fAB0ES_OO6EFStmNM5vz_El49Kh2P_koxkUg","targetCollection":"upload-user-collection-1230915859","endpointUrl":"https://api.media.atlassian.com","clientId":"31afd260-f838-4a25-bdca-b66a47ad6990","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2025-04-25T10:15:38.590930452Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[68,14,18,9,67,87,5,65,17,66,106,13,4,104,84,19,11,30,107,16,105],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Cloud URL","submit":{"lock":false,"pdf":false},"language":"en-US","templateFormUuid":"e3bf4765-3d94-44c4-8264-666fc6dea3ef"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"36f31b88-0d9a-42b4-9213-a689315aaa9e"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"11":{"type":"ts","label":"What is the URL of your Jira Cloud instance?","description":"e.g. codefortynine.atlassian.net","validation":{"rq":false,"mxc":2000,"rgx":{"p":"^[-a-zA-Z0-9.+&=]{2,256}\\.(atlassian|jira)\\.(net|com)$","m":"Please enter the Cloud URL without \"www.\" or \"https://\" prefix "}},"jiraField":"customfield_10042","defaultAnswer":{"text":".atlassian.net"},"questionKey":""}}},"uuid":"e3bf4765-3d94-44c4-8264-666fc6dea3ef"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2025-04-25T10:15:38.590930452Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[68,14,18,9,67,87,5,65,17,66,106,13,4,104,84,19,11,30,107,16,105],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Cloud URL","submit":{"lock":false,"pdf":false},"language":"en-US","templateFormUuid":"e3bf4765-3d94-44c4-8264-666fc6dea3ef"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"36f31b88-0d9a-42b4-9213-a689315aaa9e"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"11":{"type":"ts","label":"What is the URL of your Jira Cloud instance?","description":"e.g. codefortynine.atlassian.net","validation":{"rq":false,"mxc":2000,"rgx":{"p":"^[-a-zA-Z0-9.+&=]{2,256}\\.(atlassian|jira)\\.(net|com)$","m":"Please enter the Cloud URL without \"www.\" or \"https://\" prefix "}},"jiraField":"customfield_10042","defaultAnswer":{"text":".atlassian.net"},"questionKey":""}}},"uuid":"e3bf4765-3d94-44c4-8264-666fc6dea3ef"},"linkedJiraFields":["customfield_10042"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fcodefortynine.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxM2YyZTRiZmEyZWU5NzhmZTk3NTA5OTRhODY5ZDgwNzBlODZiYzc1YmRhOGNmNTMyZTQ0MjYyMWQ5Yjg4YjJmIiwiaXNzIjoiZGNkZDIzN2MtNTNiNS0zMmM3LWE2YjItMDI3MTUzZmJmNjlhIiwiY29udGV4dCI6e30sImV4cCI6MTc3NjcwMzIwNywiaWF0IjoxNzc2NzAyMzA3fQ.z-MMa3ic4hPq00rK3_DNFfwUFdlr1FxMoDyYg6N2Sh8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRjZGQyMzdjLTUzYjUtMzJjNy1hNmIyLTAyNzE1M2ZiZjY5YSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2NvZGVmb3J0eW5pbmUuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvY29kZWZvcnR5bmluZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBVExBUyIsImlkIjoiMTAwMTEifX19LCJleHAiOjE3NzY3MDMyMDcsImlhdCI6MTc3NjcwMjMwN30.w_20HEBd_zQF025XnG-Hmgl968p5RhEtAEaiL31JcLw\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://codefortynine.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://codefortynine.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ATLAS\\\",\\\"id\\\":\\\"10011\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ATLAS\\\",\\\"project.id\\\":\\\"10011\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"105\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://codefortynine.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=codefortynine","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"133e9cc38a00985d082497c392ad1ec9329e2d8f_lout","baseUrl":"https://codefortynine.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://codefortynine.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"31afd260-f838-4a25-bdca-b66a47ad6990","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1d8ae50a33f849459dc59ae313c62147","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://codefortynine.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}